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If an order is returned due to unavailability to receive the items, we will put our best efforts to re-deliver at a later date.

If your order is delivered damaged or contaminated please contact us immediately at (02)85240006 or reply to our order confirmation email and we will resolve the problem for you.

All perishable items accepted by the customer cannot be returned at a later date. Please inspect your order as soon as it arrives to make sure you are satisfied with the product.Refund turnaround time for credit cards depends on the card issuer. All products returned in their original condition may be refunded or credited for future use.Special packaging requests can be coordinated with customer service at least 1 day prior to delivery. By default, we pack all items in insulated or protective wrapping.

If a customer refuses to accept delivery, all products returned to our head office in their original condition will be refunded.

We shall not be liable for any failure or delay in delivery resulting from circumstances/events beyond our control such as acts of God, force majeure or if the failure or delay is caused by the voluntary or negligent act of the customer.

If delay is expected, we shall contact the customer immediately to reschedule the delivery.

We shall make every effort to deliver the order in compliance with the terms and conditions provided at checkout.

Deliveries can be scheduled at a specific date when coordinated with customer service beforehand.

Next day deliveries are delivered the following business day, not including Sundays and holidays.

By default same day delivery will be delivered within the day of purchase, not including Sundays and holidays.